Dymocks customers warned about data breach

Dymocks has warned its customers of a potential data breach, after the retailer’s cybersecurity experts found evidence of discussions about Dymocks customer records being available on the dark web.

In an email to customers on 8 September, Dymocks said it became aware on 6 September that an unauthorised party may have accessed some of its customer records, prompting Dymocks to launch an investigation to assess what happened with cybersecurity advisers.

‘While our investigation is ongoing and at the early stages, our cybersecurity experts have found evidence of discussions regarding our customer records being available on the dark web,’ Dymocks said. ‘At this stage it is unclear which customers may be impacted. We are letting everyone know as soon as possible because the incident may affect customer records and we are committed to being open and transparent.’

Dymocks customers were told the information that could have been compromised includes date of birth, postal address, email address, mobile number, gender and membership details. Dymocks does not hold or store customer financial information.

Dymocks advised its customers to take several precautionary steps, including to change passwords for online accounts, monitor bank statements and stay alert to phishing scams, and said it will provide updated guidance as more information becomes available.

Category: Local news