HarperCollins Canada to outsource fulfilment

Thursday, 6 November 2014 Books+Publishing

HarperCollins Canada has announced changes to its fulfilment and back-office operations and that CEO David Kent will leave the company at the end of 2014, reports Publishers Weekly. The company will transfer book fulfilment from its Canadian warehouse to US printer and distributor RR Donnelley from the second quarter of 2015, and will close its Canadian warehouse by the final quarter of 2015. In 2011 HarperCollins announced a global supply chain partnership with RR Donnelley, which included the fulfilment of all HarperCollins new releases in the US. HarperCollins Canada will maintain its distribution business for eight clients within Canada. Canadian customer service, credit, collection, IT, finance and freight services will be managed by the HarperCollins office in Pennsylvania, US, while all returns will be consolidated in Canada and forwarded to the HarperCollins returns centre in Indiana, US. HarperCollins president and CEO Brian Murray said the company remains committed to maintaining an active Canadian publishing program. ‘There is no pulling back on our Canadian publishing activities,’ said Murray. ‘We have the same level of commitment and expectations for growth.’

Category: International news